Our Order Policy

General Shipping

At The Maca Team, orders generally leave our warehouse in Tennessee within one business day. Orders placed Friday afternoon (EST) Saturday and Sunday, leave our warehouse on Monday morning. Occasionally, due to unforeseen circumstances as well as holidays, an order will take an extra day to ship. If there is ever a shipping delay we will inform you via email immediately.

U.S. Shipping

We ship within the US and to APO boxes using USPS. We always use a tracking number and send it to you as soon as it’s available.

International Shipping

We regularly ship our products all over the world. We use both USPS and FedEx The international shipping options are:

FedEx International Connect Mail Service delivers in 10-28 business days - includes door to door tracking.
FedEx International Priority delivers in 3-5 business days - Includes door to door tracking.
USPS Priority delivers in 10-21 Business Days - Includes door to door tracking.
USPS Express delivers in 8-12 Business Days - Includes door to door tracking.

IMPORTANT: Since your order will be shipped outside the U.S., you may be required to pay international customs and brokerage fees. The Maca Team LLC is not responsible for these fees, even if you do not accept the package. Please check your country’s customs policies prior to ordering if you have any concerns.

Damages & Exchanges

Your satisfaction is our top priority. Since we sell the highest quality Maca products available, we rarely have any problems. But if your product is damaged or defective in some way, we’ll make sure you’re taken care of with a replacement or refund. If your product was damaged during shipping, contact us and we’ll help you get it replaced immediately.

Returns and Refunds

Unopened products in good condition may be returned upon approval of our office. Please contact us within 10 days of receiving your order to get approval for the return. We will process returns a maximum of 45 days from the original purchase date. We are not able to refund shipping charges.

Unfortunately, we are unable to accept returns of products that have been opened or have their tamper-evident seals removed.

All items purchased from The Maca Team are made in conformance to a shipment contract. This means that the risk of loss and ownership for such items pass to you upon our delivery to the carrier. It is your responsibility as a customer to provide a deliverable physical address for delivery. Orders that cannot be delivered due to a incorrect physical address will incur a delivery charge to the customer's account.

If you have any questions or doubts on our order policies please contact us.

Thanks and enjoy the day!

The Maca Team are light years ahead of anyone else selling maca out in the marketplace

I shop around a lot for my supplements and health foods, and I have to say you guys at The Maca Team are light years ahead of anyone else selling maca out in the marketplace. Thanks for all you do!

By Jim Price, The Green Marketing Guru

I can tell the difference from my usual store-bought brands

Loving the red maca from themacateam. I can tell the difference from my usual store-bought brands. It really tastes so fresh and sweet compared to others. I really love this product. Thanks for sourcing it for us to enjoy

By Michelle Gebbia

The Maca tastes fresh and flavorful, the Kilo bag is a great price

I LOVE Maca Team Maca...this was my first purchase with the Maca Team and I have no need to try any other Maca-producer. The Maca tastes fresh and flavorful, the Kilo bag is a great price, and I feel so much more at ease (Maca is such powerful medicine :) )

By Lizzie Thompson

The Maca Team is a small business run by a family who cares

I take 24 products from five to six times a week to increase my well-being and sensual and sexual delights. ;D The Maca Team’s organic maca is one of them—nine grams in my smoothie, Monday to Saturday. The Maca Team is a small business run by a family who cares about its customers, its Peruvian maca growers, and the environment. It's vital to know the source of everything we put in our mouths. Physical and mental health are precious treasures. :D

By Jerry Montero

Your maca is sent from God, is a blessing and is superb

By Milt Thompson

This product is amazing!

This product is amazing! I have used other cheaper brands of white maca with fairly good results, but after trying the Maca Team maca, I noticed within two weeks all of my menopausal symptoms had completely vanished. Others described a bad taste and smell, but I have tried the black and the red and find them both to be mild tasting. I use a tablespoon in my daily smoothly

By Joy

Their maca varieties are good, as is their customer service.

Maca first came to us by our vitamin supplier. Then we ordered from the Maca Team. Comparison? Think fire-fly, then think mid-day sun. At 76 and 73 years respectively, that is a big deal; and at comparable cost too. We never have we had such speedy delivery and the packaging is the strongest, most protective we've seen, ever, at all ... anywhere. Further, the Mrs. no longer takes hormone supplements. And Mr. scans the morning want ads for steady P/T work.

By George & Sherri

The difference in freshness is night and day, and better tasting

I had been using another brand of maca powder and decided to try The Maca Team's. The difference in freshness is night and day, and better tasting . I'm 6 foot 250 lbs. and take 4 teaspoons every day w/ my protein shake. Great energy boost and just feel great all day. I can tell a difference when I do not take it. best price that I have found {36oz}. I will be buying more as needed.

By J.D.

The Maca Team brand is very special.

I've tried various maca brands over the last 20 years and The Maca Team brand is very special. There is definitely a difference when it comes to the quality and colors of the maca. This red maca does seem to nourish certain parts of my body while the black maca nourishes something else. I know I've been missing the nutrition these maca provide. I'm 75 years old and bodies wear out, but I'm finding I'm regaining a functioning body. How wonderful is this?!?!!!

By Janis Ihrig

I just wanted to thank you for your excellently constructed website. I am a physician

I just wanted to thank you for your excellently constructed website. I am a physician and I recently started learning about Maca. I get a very good sense of it, and I expect I will try it out myself and possibly be recommending it to patients in the future. If so, your website will be the first place to send people. Thanks again.

By Adam Holt

I feel like I’m dealing with friends, not some company far away

Love the Maca team, In an earlier comment I said I was on the fence about where to buy Maca .Not anymore .You shouldn’t be either. The team has answered any questions I’ve had promptly. I feel like I’m dealing with friends, not some company far away out for my money only. The Maca is fresh, prices are good, the people are nice. If you’re on the fence, don’t be, you won’t be sorry.

By Bob

I must say this is the best tasting Maca I have tried!!

My Maca came in today and it has all the information on it! I must say this is the best tasting Maca I have tried!! Thank you again for a great product!! I will only order from you in future as well!

By Stormi Evans

This a top-notch team

First I would like to say I love this product. I was very skeptical about a natural product with so many benefits but this stuff really works. Second, I love this company. From the web site to the way they run their company this a top-notch team. I will be ordering from The Maca Team from now on. Great job guys keep doing what you are doing.

By Darren Rivers Sr.

This is the highest quality product we have ever carried. I am proud to offer it in my store.

We love this product. I own a store and work with clients holistically. We have recommended maca for years however, this is the highest quality product we have ever carried. I am proud to offer it in my store.

By Mellissa Gage, Infinity and Beyond

Thank you The Maca Team!!!!

I am really happy that I chose the Maca Team, today you can find many distributors selling Maca powder, however quality of the powder is impossible to compare. Moreover, the results after 2 weeks I could feel. Before I was taking maca powder and I did not feel any changes. But since I started taking Maca from Maca Team the changes are incredible. So, I did a test.:) I gave the powder to my partner ... and after 2 weeks he was impressed and told me that he has more energy, feeling happy... Thank you The Maca Team!!!!

By Olga

Thank you again for your kindness and professionalism

I do want to say that I have done quite a bit of research on different companies that offer Maca and The Maca Team definitely is the most reputable. Thank you again for your kindness and professionalism :)

By T.C.

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